We currently accept cash or Visa, MasterCard, Discover and American Express with proper identification. We also accept Debit Cards, Google Pay, Apple Pay, and Robert Andrew Gift Cards. We do not accept any other forms of Gift Cards. You may add a gratuity through our Phorest payment system at checkout. Prefer to tip in cash? Please give it directly to your service provider, as we can not accept cash for gratuity at our registers.

Gift card value does not include gratuity unless specified. Giftcards are Non-refundable and not redeemable for cash. After 6 months, gift cards for services or packages default to the dollar value when purchased. Pursuant to Maryland law, gift card expires 4 years after the date of purchase. Gift Cards cannot be replaced if lost, stolen, or destroyed and MUST be present at time of redemption.

If you are not satisfied with the quality of any service, please notify us immediately and we will consult with you to determine how we may satisfy you. No refunds or credit for services will be given.

We are proud to offer you high-quality professional retail salon and spa products. Product purchases may be returned within 14 days, unopened/unused, for store credit only or exchange. Discounted items, clearance and hair brushes/tools are FINAL SALE. Gifts including but not limited to clothing, jewelry and accessories are non-returnable.

Robert Andrew emphasizes a soothing and relaxed adult environment. Children not receiving services are not permitted in any service areas for their own safety and as a courtesy to our guests. Some services may require a waiver to be signed.

Smoking or vaping in any area of the salon, spa, or within their facilities is strictly prohibited.

We offer online booking for select appointments, and appointment requests by texting (833) 278-5607 or calling (410) 721-3533. A 50% deposit is required at the time of booking to secure your appointment, due to the high demand for our services and our commitment to maintaining the highest standards of care. If you wish to reserve using a valid Robert Andrew gift card or encounter any difficulties scheduling online, please contact us directly at 410-721-3533. To ensure your preferred appointment time and service professional, we recommend you pre-book your next service while checking out.

Being on time is greatly appreciated, so that you may receive your full service, as well as a courtesy to those who are scheduled after you. For spa services as well as spa packages, please arrive at least 30 minutes prior to your first appointment to prepare for your spa visit and to enjoy our amenities.

You will be asked to confirm your appointments 3 days in advance and will receive a reminder 1 day before your appointment. While we do understand “life happens”, if for any reason, you need to adjust or reschedule your appointment, please do so by calling us at least 48 hours in advance to avoid any late cancellation fees. Please allow 72 hours for package/suite adjustments. Robert Andrew cannot foresee interrupted appointments beyond our control. In the event that a requested service provider is unable to work, Robert Andrew will do everything possible to reschedule the appointment(s) in a timely and satisfactory manner!

Arriving late may interfere with your treatment time and will reduce the integrity of the treatment. Late arrivals will also be responsible for the full cost of the scheduled service. As a courtesy to the next customer, all appointments will end at their scheduled time. Treatment times are not extended based upon late arrivals.

Our only restriction for expectant mothers is that you must be past your first trimester to enjoy massage services. Guests within their first trimester are welcome to enjoy facial treatments and are encouraged to discuss appropriate facial options with their esthetician. Once past the first trimester, expectant mothers may also inquire about additional spa treatments available during pregnancy.

The spa relaxation lounges are available for those guests who have spa services booked. Lockers, robes and sandals will be provided upon arrival to the spa lounge. Showers are also available for use before or after your spa service. Spa guests are welcome to use the steam rooms in the men’s or women’s spa changing facilities

Guests visiting Robert Andrew will be provided complimentary robes and sandals to wear before and after your spa service. While most of our spa services are enjoyed best without clothing, you are welcome to wear whatever makes you feel most comfortable.

While we love to host group treatments and events, please submit a request for 3 or more guests coming together, to enjoy private areas to socialize. For groups less than 3 guests, we ask that you limit conversations in our Tranquil Lounge, so that you and our other guests can enjoy quiet time before and after treatments.

Cell phones or other call-making devices are not permitted in any spa or spa lounge areas. Please store all personal items in your locker and turn off or silence before storing.

Valuables like wedding or engagement rings and other personal items should be safeguarded by placing them in your locker or left at home. Robert Andrew can not be responsible for lost items.

The Robert Andrew Salon & Spa Collection is located at 1328 Main Chapel Way, Gambrills, MD 21054. We're open Tuesday through Friday 8:00 AM–8:00 PM, and Saturday through Sunday 8:00 AM–5:00 PM.

We're open Tuesday through Friday from 8:00 AM to 8:00 PM, and Saturday and Sunday from 8:00 AM to 5:00 PM. We are closed on Mondays.

We offer a full range of expert hair services, including cuts, color, and extensions. Our Stylists & Barbers team includes color specialists and extension specialists to help you achieve the look you want.

We offer advanced skincare, cosmetics and permanent makeup (PMU), body therapy and wellness treatments, massage, and hair removal. Our team of licensed estheticians and massage therapists delivers personalized care for every guest.

Yes, we offer luxurious nail services at The Robert Andrew Salon & Spa Collection. Our team of skilled nail technicians is here to take care of all your nail care needs.

Yes, we have a dedicated team of massage therapists offering treatments designed to renew and nourish your body, mind, and soul. We also have a Director of Acupuncture & Holistic Therapies on staff for a broader wellness experience.

Our team includes stylists, color specialists, extension specialists, master barbers, estheticians, makeup artists, massage therapists, nail technicians, and a Director of Acupuncture & Holistic Therapies. Every specialist is here to deliver a personalized, expert experience.

Many of our clients are men, and they are warmly welcomed to enjoy a range of services, including massages, facials, HydraFacials, nail treatments, or body hair removal, among other specially curated services such as our Gentleman’s Facials and Men’s Pedicure.