What to Expect
Appointments
Being on time is greatly appreciated, so that you may receive your full service, as well as a courtesy to those who are scheduled after you. For spa packages, please arrive at least 30 minutes prior to your first appointment to prepare for your spa visit and to enjoy our amenities. A credit card or gift card number is required to secure your service(s).
Cancellations
In an effort to avoid a possible charge for cancellation, we ask that you notify us at least 48 hours in advance if you are unable to keep your appointment, to avoid being charged. Please allow 72 hours for package/suite adjustments. Robert Andrew cannot foresee interrupted appointments beyond our control. In the event that a requested service provider is unable to work, Robert Andrew will do everything possible to reschedule the appointment(s) in a timely and satisfactory manner.
Payments
We currently accept cash or Visa, MasterCard, Discover and American Express with proper identification. We also accept Debit Cards, Google Pay, Apple Pay, and Robert Andrew Gift Cards. We do not accept any other forms of Gift Cards. For gratuity we only accept cash or credit cards using Tippy (see below).
Quality Service Policy
If you are not satisfied with the quality of any service, please notify us immediately and we will consult with you to determine how we may satisfy you. No refunds or credit for services will be given.
Professional Retail Policy
We are proud to offer you high-quality professional retail salon and spa products. Products, with receipt and unopened/used, may be returned within 14 days of purchase for salon credit. No cash or charge refunds will be given.
Gratuity
Tipping is always left to the discretion of our clients. We accept gratuities in the form of credit card with our Tippy system. Your tips go directly to your provider’s account. We have Tippy kiosks at the registers, or you can tip from anywhere anytime with new tippy go system with the QR Code or link. We also offer an ATM for your convenience in such case you’d like to tip your service professional directly with cash.
Gift Card Policy
Giftcard value does not include gratuity unless specified. Giftcards are Non-refundable and not redeemable for cash. After 6 months, gift cards for services or packages default to the dollar value when purchased.
Pursuant to Maryland law, gift card expires 4 years after the date of purchase.
Gift Cards cannot be replaced if lost, stolen, or destroyed and MUST be present at time of redemption.
Scheduling your appointment
To ensure your preferred appointment time and service professional, we recommend you pre-book your next service while checking out. We also offer online booking through your computer or app for select appointments and appointment requests by texting 410.721.3533.
Policy for minors
Robert Andrew emphasizes a soothing and relaxed adult environment. Children not receiving services are not permitted in any service areas for their own safety and as a courtesy to our guests.