Pricing System
Robert Andrew works on a European Level System that is based on experience and years of dedication.
Technicians at higher levels have established a high client demand, and a promotion to a higher level is an
opportunity for career advancement. This pricing system allows our employees to grow and prosper.
Robert Andrew provides professional hair and spa technicians at every level to suit the needs of our clients.
Appointments
Please arrive prior to your scheduled appointment time. Should you arrive late, your service may be shortened
to allow our specialist to be on time for his or her next guest. For spa packages, please arrive 30 minutes prior
to your first appointment to prepare for your spa visit and to enjoy our amenities.
Cancellations
We ask that you notify us at least 24 hours in advance if you are unable to keep your appointment. To avoid
being charged, please allow 72 hours for package/suite cancellations. Robert Andrew cannot foresee interrupted
appointments due to inclement weather, sickness, emergency, death, etc. In the event that a scheduled service
provider is unable to work, Robert Andrew will do everything possible to reschedule the appointment(s) in a
timely and satisfactory manner.
Children
Please be aware that Robert Andrew Salons & Spas are adult facilities. While we gladly service children, we do
not offer children's prices. For their own safety, and the comfort of other clients, we ask that children not
accompany you on your visit. At no time are children under the age of 12 permitted in the nail areas or spa.
Smoking
For the courtesy of others, smoking is not permitted in the salon or spa.
Cell Phones/Pagers
To ensure a peaceful and relaxing atmosphere for all customers, we ask that cell phones and pagers not be
used in the nail areas, spa areas or during your service.
Professional Retail Policy
We are proud to offer you high quality professional retail salon and spa products. Products, with receipt, may
be returned within 14 days of purchase for salon credit. No cash or charge refunds will be given.
Gift Cards
Available and redeemable at all Robert Andrew locations. Gift Cards do not include gratuity unless specified.
Salon and spa services purchased on Gift Cards are guaranteed for 6 months. After 6 months, Gift Cards revert
to the dollar value. To protect the balance of this card should it be lost, damaged or stolen, it must be registered
online or by phone. Gift Cards are non-refundable and not redeemable for cash. Robert Andrew is not
responsible for lost or stolen cards.
Payments
We currently accept Visa, MasterCard, American Express and personal checks with proper identification.
Returned checks are subject to a fee.
Quality Service Policy
If you are not satisfied with the quality of any service please notify us immediately and we will gladly
re-perform the service to your satisfaction. No cash or charge refunds on services will be given.
Gratuity
Gratuity is not included in the price of our services unless specified otherwise. As a convenience to you and to
ensure the accuracy of distributing gratuities - monies designated for gratuities at our dayspa will remain in our
cash drawers to distribute after the close of the business day. Your designated allotment will be printed on your
register receipt for verification. We will no longer give cash back for "overcharging" on credit cards or checks.
Amenities
For our dayspa clients we offer refreshments and the use of spa attire, toiletries, showers, lockers, the tranquility
room and steam rooms, before or after your spa service. We’re sorry, but spa amenities are not available for
our nail and hair customers.
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