The Salon & Spa

Courtesies

Appointments

Being on time is greatly appreciated so you may receive your full service, as well as a courtesy to those that come after you.

For spa packages, please arrive at least 30 minutes prior to your first appointment to prepare for your spa visit and to enjoy our amenities.

Cancellations

In an effort to avoid a possible charge for cancellation, we ask that you notify us at least 48 hours in advance if you are unable to keep your appointment. To avoid being charged, please allow 72 hours for package/suite cancellations. Robert Andrew cannot foresee interrupted appointments. In the event that a scheduled service provider is unable to work, Robert Andrew will do everything possible to reschedule the appointment(s) in a timely and satisfactory manner.

Professional Retail Policy

We are proud to offer you high quality professional retail salon and spa products. Products, with receipt, may be returned within 14 days of purchase for salon credit. No cash or charge refunds will be given.

Payments

We currently accept Visa, MasterCard, American Express and personal checks with proper identification. Returned checks are subject to a fee.

Quality Service Policy

If you are not satisfied with the quality of any service please notify us immediately and we will gladly re-perform the service to your satisfaction. No cash or charge refunds on services will be given.

Gratuity

Tipping is always left to the discretion of our clients. We appreciate that gratuities be added in a form of cash or check. We offer an ATM for your convenience.

Pre-Book Your Appointment

To ensure your preferred appointment time and service provider we recommend you pre-book your next service while checking out.

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Robert Andrew emphasizes a soothing and relaxed adult environment. Children not receiving services are not permitted in any service areas for their own safety and as a courtesy to our guests.

As a courtesy to all our guests we ask that you limit the use to mobile phones to our waiting areas.